> ## Documentation Index
> Fetch the complete documentation index at: https://docs.adhdsimple.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Place an Order

> Step-by-step guide for patients to place medication orders through the ADHD Simple mobile app

# How to Place an Order

This guide walks you through the process of placing a medication order using the ADHD Simple mobile app.

## Prerequisites

* ADHD Simple mobile app installed on your device
* Valid patient account (set up during onboarding)
* Active prescription from your healthcare provider
* Payment method added to your account

## Step-by-Step Process

### 1. Open the App and Navigate to Orders

1. **Launch** the ADHD Simple app from your device
2. **Log in** with your credentials if not already signed in
3. **Tap** on the "Orders" tab in the bottom navigation

### 2. Start a New Order

1. **Tap** the "New Order" button or "+" icon
2. **Review** your active medications displayed on screen
3. **Select** the medication you want to reorder by tapping on it

### 3. Confirm Medication Details

1. **Review** the medication details:
   * Medication name and strength
   * Dosage instructions
   * Quantity needed
2. **Adjust quantity** if needed (within prescription limits)
3. **Tap** "Continue" to proceed

### 4. Choose Delivery Options

1. **Select delivery address**:
   * Choose from saved addresses
   * Or add a new delivery address
2. **Choose delivery preference**:
   * Standard delivery (3-5 business days)
   * Express delivery (1-2 business days, additional cost)
3. **Add delivery instructions** if needed (optional)

### 5. Review and Payment

1. **Review order summary**:
   * Medication details
   * Delivery address
   * Total cost breakdown
2. **Select payment method**:
   * Choose from saved cards
   * Or add a new payment method
3. **Apply any discount codes** if available

### 6. Place Your Order

1. **Review** all details one final time
2. **Check** the terms and conditions checkbox
3. **Tap** "Place Order" to complete your purchase
4. **Note** your order confirmation number for tracking

## After Placing Your Order

### Order Confirmation

* You'll receive an immediate **order confirmation** screen
* An **email confirmation** will be sent to your registered email
* **SMS updates** will be sent for order status changes

### Order Tracking

1. **Navigate** to "Orders" → "Order History"
2. **Find** your recent order
3. **Tap** to view detailed tracking information
4. **Track** your package using the provided tracking number

### Expected Timeline

* **Order processing**: 1-2 business days
* **Shipping**: Based on selected delivery option
* **Total delivery time**: 2-7 business days

## Troubleshooting

### Common Issues

**"Medication not available"**

* Contact your healthcare provider to confirm prescription status
* Check if you need a new prescription

**"Payment failed"**

* Verify your payment method details
* Ensure sufficient funds/credit limit
* Try a different payment method

**"Delivery address invalid"**

* Double-check address details for accuracy
* Ensure the address is within the delivery area
* Contact support for address verification

**"Order limit reached"**

* You may have reached your monthly prescription limit
* Contact your healthcare provider for prescription adjustments

### Getting Help

If you encounter any issues:

1. **Check** the FAQ section in the app
2. **Contact** customer support through the app's help section
3. **Call** the support hotline: \[Phone number]
4. **Email** support: [support@adhdsimple.co.uk](mailto:support@adhdsimple.co.uk)

## Tips for a Smooth Ordering Experience

* **Keep your delivery address updated** for accurate delivery times
* **Set up automatic reorder reminders** to avoid running out of medication
* **Save multiple payment methods** as backup options
* **Track your medication usage** to time reorders appropriately
* **Update your prescription** with your doctor before it expires

***

Need help with something else? Check out our other mobile app guides or contact our support team.